How do I contact you?
Answer: Call, email, or mail with any questions. All contact information is provided in the Contact Us section of our site. There is a button at the top of every page in the menu and also a Contact Us link at the bottom of every page. You can also Click Here to go to our contact page.
What methods of payment do you accept?
Answer: We accept MasterCard, Visa, Discover. We also except personal checks but there will be a 5 business day hold on the check before your order will process.
How long will it take to receive my order?
Answer: Most orders are shipped as soon as they are completed. These times vary from product to product. If you ordered more than one brand they may arrive on different days depending on the manufacturers’ production time and distance from your home or business.
Do you charge sales tax?
Answer: No, except in Arizona at 9.1%.
Can I change or cancel my order?
Answer: Changes or cancellations can only be made during the first 12 hours. There is a 10% cancellation fee on orders that can be stopped.
What is the warranty on the products you carry?
Answer: We do not manufacture all the products on this site. Most products come with a warranty that is covered by the original manuacturer.
Do you ship outside of the continental U.S.?
Answer: Please call for availability and rates.
When do you charge my credit card?
Answer: Once you complete your order your credit card will be charged. It can take up to 48 hours for the charge to show in your bank account depending on who your current banking provider is.
How secure is my credit card online?
Answer: When you place orders all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. So it is very safe.
Will I receive an order confirmation?
Answer: Yes, you will receive an email confirmation of your order at the email address you provide. Please make sure that you thoroughly look over your order for accuracy.
What if I don’t see the product I wanted?
Answer: We update our Website constantly. If there is a particular product you want but can’t find it on our site then please Contact Us and we will see what we can do to get it in stock.
What if my order is damaged during shipping?
Answer: We’ll take care of any damage incurred during shipping. IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. If you notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment, we will have the damaged merchandise replaced at no cost to you. We will request that you ship the item back to us and then we will mail you out the replacement. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost. All damaged shipments must be signed for as damaged.
How do I check order status?
Answer: Once your logged in to the website you can view your orders status. You can also Contact Us and we will give you the most recent update.